We have recently undertaken a review of our services, and part of this review included our accounting and payment terms, which are an integral part of the efficiency and viability of our service provision in the future.

We previously invoiced twice monthly, with payment terms of 30 days. However, in line with practice policy, we have recently started invoicing on a weekly basis, with payment terms of 7 days.  Please note for business accounts, the terms will not change.

If you plan on making an insurance claim, please submit a claim form within 5 working days to ensure we can process a direct claim as efficiently as possible.

We would like to take this opportunity to thank our loyal equine clients for their prompt payments, which allow us to focus on providing high quality veterinary services, which is our main aim and priority.

We do understand that there are times where unexpected bills can arise, and we have several options available to help manage these situations. In this event, we would ask that you make contact as soon as possible, so that we can work with you to find solutions and avoid additional stress.

Payment can be made by the following methods:  

• Cash
• Debit card
• BACS (details can be found on invoice)
• Website (www.ardenehouse.co.uk under ‘Pay Online’)

Please be assured that it is very important to our team that we continue to deliver the highest standards of care and service to our clients. 

Once again, on behalf of Ardene House Equine Vets, we would like to thank you for your loyalty to the practice and look forward to continuing to provide veterinary care to your horses, ponies and donkeys.

Kind Regards,

Mairi Sinclair BVM&S MRCVS, Equine Clinical Director.

You are receiving this communication as a registered client of Ardene House Vet Practice.

In line with the Royal College of Veterinary Surgeons (RCVS) code of conduct, we are required to inform you of a change to our service provision